Ready to get rewarded?
FAQ
How do I become an Islander Rewards member?
Joining Islander Rewards is completely free! Simply sign up or log into your account here and start earning points immediately.
Do my points expire?
Yes, your points have a 12-month validity period. If you go more than 12 months without any point activity (e.g., making a purchase or redeeming points), your entire points balance will be reset to zero. However, if you perform any qualifying activities before the expiration date, your points will remain valid, and the 12-month period will reset.
How long does a customer retain VIP status after qualifying?
Once you qualify for a specific tier, you will retain your status for the remainder of the calendar year (January 1 to December 31) and the entire following calendar year.
Why does my tier not match the points I have accumulated?
Since we launched the Islander Rewards Program this year, all membership tiers have been calculated based on the points accumulated since January 1st 2025. Although the points you earned last year do not count toward your current tier, you can still use those points to redeem discounts and rewards!
What happens to my Islander Reward Points if I return the products that I purchased and earned points for?
If you return a product, the points earned from that purchase will be deducted from your account. If the refund amount is partial, only the corresponding portion of the points will be adjusted.
I have more questions about Islander Rewards. Who can help me?
We got you! For any details about Islander Rewards, check the details above or contact our Customer Service Team. We'd be happy to help!