• How do I track my order?

You will receive an email with a tracking number once your product has been sent. By clicking here and filling out your tracking number, you will see the status of your orders.

• Can I cancel or change my order?

If your order has not yet been shipped from our warehouse, please Contact Us as soon as possible to help. However, after your order has been dispatched, we are unable to change or cancel it.

• Why was my order cancelled?

If this situation happens, the item you bought is probably out of stock. When your order is cancelled, you will receive an email to be notified. Sorry for the inconvenience if this happens.

• What types of payments do you accept?

We accept Credit/Debit cards, including Visa, Master, AMEX, Diners Club, JCB and Discover.

PayPal, Klarna, Afterpay, Apple Pay and Google Pay are all supported.

For Afterpay, shop now and pay later with interest-free is available.

We also accept other local payments, including RuPay, Hypercard, Trustly, Paysera, etc.

If you have any questions related to payment, feel free to Contact Us

• Which currencies do you support?

The prices on our website are in US dollars by default. If you're using Desktop, you can change the currency to your preference in the right corner of the header. If you're using Mobile, you can click the category list button in the left corner of the header, and scroll down to the bottom. The actual transaction will be done in USD based on daily currency exchange.

• What can you do if your payment is rejected by the issuing bank when you are paying via credit card？

1. Try to pay agian.

2. Contact the issuing bank and ask for acceptance of your payment.

3. Pay with another card

• How long does a refund take to process?

Refunds will be made to your original payment method, usually taking up to 10 business days. If you want to know more about refund information, please contact our Customer Service Team

• What shipping methods are available, and how much does it cost?

We offer free standard shipping to most countries.
We also offer a fast shipping method. However, it would cost extra money for customers. For detailed cost information, please check our Shipping Information.

• Do you ship internationally?

Yes. We ship to most countries in the world. You can check the list on our Shipping page. If you can't find your country on the shipping page, kindly drop us an email and we'll do our best to get your country covered in the near future.

• How long will it take to receive my order?

For free standard shipping, it usually takes about 7-15 days to deliver. For express (fast) shipping, it usually takes about 5-10 days to deliver.

Processing time typically takes between 1-3 business days. Orders placed on weekends or holidays will be processed after the next 1-2 business days.

The shipping time is estimated and commences from the date of shipping, rather than the date of placing your order. It may take longer than the expected date due to an invalid address, customs clearance procedures, or other causes.

Please check our Shipping Information to see how many days your items take for delivery as different international destinations have different delivery times.

• How do I change my address once an order has been placed?
• Once the items are shipped, the address cannot be changed. If your order hasn't been shipped out, please contact Customer Service immediately to change your address before the shipment.
  

• Do I need to pay any import tax?

Customs policies and import duties depend on the local policy of the country. Cosy Island can not fully be held responsible for any import tax that may occur.

• Where do you ship your product from？

For US customers, we ship directly from our nearest factory. We are planning to have local warehouses in Europe and other countries soon. Therefore, reducing shipping time and air pollution will not be far away.

• What are your return and exchange policies?

You may refund or exchange your item(s) within 180 days of delivery. After 180 days from delivery, no returns will be accepted.

Please make sure the product is unworn, undamaged, unused, with all tags attached and has the original receipt and packaging.

Returns are free if the product you received is wrong or defective, otherwise, shipping charges will be borne by you.

For more details, please check our Return & Exchange Policy

• How do I make a return?

Step 1: Contact our service team to submit a request via email.

Step 2: Our support team will follow up with your return request.

Step 3: Prepare your package.

Step 4: Deliver your package.

• How long does a refund take to process?Refunds will be made to your original method of payment, and usually take up to 10 business days. If you want to know more about refund information, please contact our Customer Service Team.

• Do you offer free shipping on returns?

It depends on what types of returns you make. Returns are free if the product you received is wrong or defective, otherwise, shipping charges are likely to be borne by you. For more information, please check our Return & Exchange Policy.A partial refund is negotiable if there is a minor and acceptable issue and you are willing to keep the product. If you're still not sure, please contact our Customer Service Team.

• How to choose a size?

We have a Size Chart guide on every product page to assist you in finding your correct size. By clicking the Size Chart on the product information page (See the picture below), you will get to know what size is the best fit for you.

Some shoes might fit differently, which depends on different shoe styles and customers' foot shapes.

For shoes that don't have half sizes, and if you're in between sizes, we recommend you size up!

For different foot shapes, please refer to below:

For the normal foot shape, we suggest choosing the normal size.

For the bunion shape, we suggest ordering one size up.

For the morton's toe, we suggest ordering one size up.

For the wide shape, we suggest ordering one size up.

For the narrow shape, we suggest ordering one size down.

For the high arch shape, we suggest ordering one size up.

Still not sure? Feel free to reach out to our Customer Service Team or look at the Size Chart on every product information page.

• What is the Islander Rewards?

Islander Rewards is our exclusive loyalty program that allows you to earn points on purchases and activities, unlock special benefits, and enjoy exclusive perks as you progress through different membership tiers.

• How do I become an Islander Rewards member?

Joining Islander Rewards is completely free! Simply sign up or log into your account here and start earning points immediately.

• How do I earn Islander Reward Points

You can earn points in several ways:

By making a purchase at cosyisland.co. For every $1 spent, you will earn 5 Islander Reward Points!

Engaging with us (e.g., leaving reviews, following us on social media)

Celebrating your birthday with a special birthday surprise

Tips: Point earning activities and benefits offered can change at any time, so keep an eye on your Islander Rewards account page and Islander Rewards emails for the latest!

• How do I use my Islander Rewards Points?You can redeem your points in 100 point increments for a $1 reward.

Even better, these points discounts can be stacked with other promotions and discounts at cosyisand.co! No hassle, no extra steps—just instant savings!

• What happens to my Islander Reward Points if I return the products that I purchased and earned points for?

If you return a product, the points earned from that purchase will be deducted from your account. If the refund amount is partial, only the corresponding portion of the points will be adjusted.

• How do I become the Premium tier or VIP tier or Super VIP tier?

Your membership tier is based on your accumulated points within a calendar year. To qualify for Premium tier, members must have 1,500 Islander points in a membership year, 3,000 Islander points for VIP tier, and 5,000 Islander points for Super VIP tier. Once you meet the qualifying criteria for a tier, you will be automatically upgraded.

• What kind of benefits could I enjoy when I reach a new tier?

As you progress to higher tiers, you can enjoy more exclusive benefits such as exclusive sale & promotions, special gifts and double points. For more details on the benefits and perks of each tier, please check our Islander Rewards rules page.

• Do my points expire?

Yes, points have a 12-month validity period. If you go more than 12 months without any point activity (e.g., making a purchase, redeeming points, or engaging with us), your entire points balance will be reset to zero. However, if you perform any qualifying activity before the expiration date, your points will remain valid, and the 12-month period will reset.

• How long does a customer retain VIP status after qualifying?

Once you qualify for a specific tier, you will retain your status for the remainder of the calendar year (January 1 to December 31) and the entire following calendar year. For example, if you earn enough points to reach the Premium tier in November of 2023, you will enjoy the benefits of your premium tier for the rest of 2023 and all of 2024. Then, during the calendar year of 2024, you'll have to earn enough points to re-qualify for your Premium tier in 2025. If you do not, your tier will be recalculated based on the points that you earned in that calendar year.

• Why does my tier not match the points I have accumulated?

Since we launched the Islander Rewards Program this year, all membership tiers have been calculated based on the points accumulated since January 1st 2025. Although the points you earned last year do not count toward your current tier, you can still use those points to redeem discounts and rewards!

• I have more questions about Islander Rewards. Who can help me?

We got you! For any details about Islander Rewards, check our Islander Reward Rule Pages or contact our Customer Service Team. We'd be happy to help!