Privacy Policy
Last Updated: May 6, 2026
Your privacy matters to us. This Privacy Policy (“Privacy Policy”) explains how Cosy Island (“Cosy Island,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit or make a purchase from our websites, mobile apps, or other digital services (collectively, the “Services”).
By using our Services, you agree to the practices described in this Privacy Policy. You have the right to withdraw your consent to the processing of your personal information as described in this Privacy Policy at any time. If you do not agree with these practices, please do not use our Services.
We may update this Policy from time to time to reflect changes in law or our practices. When we make material updates, we’ll revise the “Last Updated” date above and post a notice on our website.
1. Information We Collect
We collect information that identifies, relates to, describes, or could reasonably be linked to you (“Personal Information”).
The types of information we collect depend on how you interact with us and may include:
Category
examples
Source
Identifiers
Name, postal address, email, phone number, unique device ID, IP address, account login credentials
Provided directly by you
or automatically collected
Commercial Information
Purchase history, product preferences, order details, payment method (via Shopify or third-party processor)
From your transactions
with us
Internet / Network Activity
Device type, browser, pages visited, time spent, referral links, cookie data
Automatically collected
through analytics and
advertising tools
Geolocation Data
Approximate location (city, state, or ZIP) inferred from IP address
Automatically collected
User-Generated Data
Reviews, feedback, messages, survey responses
Provided directly by you
Inferences
Preferences, product interests, potential sleep wellness needs
Derived from analytics or
usage data
Sensitive Personal
Information (SPI)
Sleep duration, sleep stages, heart rate, etc.
Automatically collected
through your use of the
Service
We may also collect non-identifying, aggregated, or anonymized data that does not identify you.
2. How We Use Your Information
We use Personal Information to:
Process your orders, payments, and deliveries
Manage your account and preferences
Provide customer service and respond to inquiries
Send important transactional and service updates
Personalize your experience and recommend products
Conduct analytics and improve our Services
Detect, prevent, or address fraud and security issues
Comply with legal obligations
Send marketing communications (with your consent where required, and you are able to opt-out of receiving via Do Not Sell or Share My Personal Information.
Honor your privacy and opt-out preferences
3. How We Share Information
We may share your Personal Information with:
Service Providers
trusted partners that help us operate our business (e.g., Shopify, payment processors, logistics, email, marketing, analytics).
Advertising and Analytics Partners:
platforms like Google, Meta, Microsoft or Klaviyo that help us measure performance and deliver relevant ads.
Business Transfers:
as part of a merger, acquisition, restructuring, or sale of assets.
Legal and Compliance:
when required by law, subpoena, or government request.
We do not exchange your Personal Information for monetary payment in the traditional sense. However, under the laws of California and certain other states, our sharing of online identifiers and network activity with advertising and analytics partners for targeted advertising may be considered a “sale” or “sharing”.
You have the right to opt out of this activity via Do Not Sell or Share My Personal Information.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve our website. These technologies help us remember preferences, process orders, and measure performance.
If you arrive at our websites by "clicking through" from another website, certain information about you that you provided to that other website, such as the terms you were searching on that led you to our websites, may be transmitted to us and we may use it. You should review the privacy policy of any website from which you reached our websites to determine what information that website collects and for what purpose(s) the website operators use that information. We may retain information about you provided to us by other websites and will use it in accordance with this Privacy Policy. Such information may be associated with other personal information.
For more details, see our Cookie Policy and the “Do Not Sell or Share My Personal Information” link in our footer.
5. Data Retention and Security
We keep your Personal Information only as long as necessary to fulfill the purposes described in this Policy, unless a longer period is required by law. The criteria used to determine our retention periods include:
(i) the length of time we have an ongoing relationship with you and provide the Cosy Island products and services to you;
(ii) whether there is a legal obligation to which we are subject (for example, tax and accounting requirements); and
(iii) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).
We take reasonable administrative, technical, and physical measures to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
If you suspect unauthorized access, please contact us immediately at privacy@cosyisland.co
6. Your Privacy Rights
Depending on your U.S. state of residence, you may have the following rights:
Right
Description
Access / Know
Request access to the personal information we hold about you
Correction
Request to have inaccurate information about you corrected
Deletion
Request that we delete the personal information we collected about you
Revocation of Constent
Revoke your consent for processing of personal information
Opt-Out of Sale / Sharing
Opt-out of our sale or sharing as defined under applicable law or targeted advertising of certain personal information
Opt-Out of Use of Your SPI
Limit the use and disclosure of your SPI to use which is necessary to perform the services or provide the goods reasonably expected by you
Non-Discrimination
We do not discriminate, nor retaliate
Transfer
Request the transfer of your personal information to you or to a third-party
Automated Processing
Object to a significant decision based solely on automated processing
Appeal
Appeal our response
To exercise your rights, please contact us via privacy@cosyisland.co or call us at +1 (631) 600-8636
7. Your Privacy Choices
Marketing Communications:
You can unsubscribe from promotional emails anytime using the unsubscribe link in the message content.
Cookies & Ads:
Manage your cookie preferences in the website footer or via Shopify GDPR Compliance.
Global Privacy Control (GPC):
We endeavor to recognize GPC browser signals as valid opt-out requests. Recognition of this signal will only take place with respect to the device and/or browser that communicates the signal.
We will continue to publicly disclose any future requests in this report.
8. Do Not Track (DNT)
We do not currently respond to “Do Not Track” browser signals. You can instead exercise your privacy preferences as described above.
9. Children’s Privacy
Our Services are not directed toward children under 13 or under the equivalent age as specified by law in your jurisdiction.
We do not knowingly collect Personal Information from children.
10. External Links
Our Services may contain links to third-party sites that are not operated by Cosy Island.
We are not responsible for the privacy practices of such sites.
We encourage you to review their privacy policies before interacting with them.
11. Updates to This Policy
We may amend this Privacy Policy periodically to reflect updates in law, technology, or business practices.
Material changes will be posted here, with notice on our website or by email where required.
Contact Us
Cosy Island Privacy Team
