Return and Refund Policy

I. Shipping and Delivery Issues

Please inspect your package thoroughly upon receipt. If you notice any of the following issues:

Damaged Packaging or Deformed Product
Incorrect Item or Package
Missing Item(s)

Contact COSYISLAND Customer Service immediately upon receiving the product. Provide relevant photos and request a refund or replacement. In such cases, we (COSYISLAND) will cover all return shipping fees.

II. Product Concerns

After receiving your product, please check it carefully. If you encounter any of the following:

Quality Issues: If the item is damaged or defective within 180 days of receipt.
Mismatch with Product Images: If the received product or package significantly differs from the website images.
Size Issues: If the ordered size doesn’t fit, please send us relevant photos to apply for an exchange. We will cover the shipping costs.

In all cases, contact COSYISLAND Customer Service promptly, provide the necessary photos, and request a refund or replacement. We (COSYISLAND) will cover all shipping fees.

Note on Clearance Items: Clearance items are final sale and are not eligible for returns or refunds. Thank you for your understanding. Products with a "sale" tag or listed on the Sale/Deals page are eligible for clearance and are also final sale.

III. Returns for Personal Reasons

If you wish to return the product due to personal reasons, such as:

Selection Issues: Choosing the wrong size, style, or color during purchase.
After Receipt: Changing your mind, ordering the wrong item, or ordering more than needed.

Contact COSYISLAND Customer Service within 7 days of receiving the product. To be eligible for a return and refund, the item must be new, unused, in its original packaging, and in the same condition as when received. Shipping fees will be the responsibility of the buyer.

Please contact our Customer Service team before sending any return. Returns that have not been pre-approved will not be accepted. Additionally, the address on the package may not be our return address.

Contact email: support@cosyisland.co

Thank you for your understanding.

IV. Return and Compensation Process

Exchanges: Exchange requests are processed on the same day, and customers can expect their new item to arrive within 7-14 days.
Refunds: Refunds are processed within 1-3 days upon receiving your return tracking number. The actual refund time depends on your payment method.

PayPal: Refunds may take up to 48 hours to appear in your account.
Credit Card: Refunds may take 3-30 days to appear, depending on your card provider and intermediary agencies.
Note: Original shipping fees (if any) are non-refundable.

Special Military Discounts

We’re proud to offer exclusive discounts for military personnel. Please contact us for more details.

Thank you for choosing COSYISLAND! We appreciate your understanding and support.