Return & Refund Policy
Last Updated: June 19, 2026
At Cosy Island, we want you to feel confident with every step. If your order does not meet expectations, our return and refund process is designed to be clear, fair, and efficient.
1. Scope of This Policy
This policy applies only to consumers with delivery addresses in European Union (EU) member states and the European Economic Area (EEA), in accordance with the Consumer Rights Directive (Directive 2011/83/EU).
2. Your 14-Day Right of Withdrawal
Under applicable law, you have the right to withdraw from your purchase without providing any reason within 14 calendar days of receiving the goods.
How to exercise your right of withdrawal: You may click the "Cancel Order" button on your order page or contact our Customer Support team at support@cosyisland.co to clearly communicate your decision to withdraw from the purchase and return the item.
Effective date: Your notice of withdrawal will be considered valid if it is received by us within the 14-day withdrawal period.
3. Return Period and Conditions
Return deadline: You must ship the goods back within 14 calendar days after notifying us of your decision to withdraw.
Return conditions:
The products must be returned in their original condition—clean, unused, and free from any signs of wear on the soles;
All items must be returned as a complete set;
Please include all original packaging, accessories, components, and box labels.
4. Return Shipping Costs
We will cover the return shipping costs for approved returns or exchanges resulting from confirmed product damage, manufacturing defects, incorrect items, or missing items for which Cosy Island is responsible.
For returns requested for personal reasons, the customer is responsible for the return shipping costs.
COSY ISLAND is not responsible for return packages that are lost in transit if they are shipped without valid tracking information.
5. Refund Process
Review and right to withhold reimbursement: We will begin processing your refund as soon as possible after receiving your notice of withdrawal. In accordance with applicable law, we may withhold reimbursement until we have received the returned goods or you have provided proof that the goods have been returned, whichever occurs first.
Refund timeline: Once we have received your notice of withdrawal and either the returned goods or valid proof of return, we will issue your refund within 14 calendar days. If neither the returned goods nor valid proof of return has been received, this timeframe will not apply.
Deductions: After inspection, if the returned product has been used, damaged, or is missing parts beyond what is necessary to establish the nature, characteristics, and functioning of the goods, resulting in a diminished resale value, we reserve the right to deduct an appropriate amount from your refund to reflect the loss in value.
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